Terms of service

BloomKeep: legal policies (draft)

Read first

These drafts cover the markets you sell to (Benelux, Germany, Austria, Switzerland, Canada, US, UK, Ireland, Sweden, Denmark, Norway, Australia, New Zealand) and are written so one set of policies works in all of them. They are a starting point, not legal advice: have a lawyer review them before launch, especially the legal notice.

What is in this document

  1. Terms and Conditions (new, needed)
  2. Legal notice / Impressum (new, needed for Germany, Austria and Switzerland)
  3. Refund Policy, rewritten so it complies with EU and UK rules (your current one does not)
  4. Shipping Policy, rewritten with delivery times and customs

Four things that change what you must publish

  • EU and UK 14-day right of withdrawal. Customers in the EU and UK can return a distance purchase within 14 days of delivery without giving a reason, even if the product is opened. Your current policy says "unused, unopened", which is not valid there. Your 30-day guarantee can stay, as a more generous promise on top.
  • EU withdrawal button, from 19 June 2026. Online shops selling to EU consumers must offer a "withdraw from contract here" function followed by a "confirm withdrawal" step, and send a confirmation. Shopify may offer a setting or app for this; until you have it, the Refund Policy tells customers how to withdraw by email.
  • Impressum. Germany and Austria require a legal notice with the business owner's name, full postal address, email, phone number and VAT ID if you have one. It must be reachable in two clicks from every page.
  • Quebec. If you sell to Quebec, the store and its terms should also be available in French. This is the biggest open gap for Canada.

Details you must fill in (marked [IN BRACKETS] in the texts)

Item

Used in

Legal name of the business owner or company

Terms, Legal notice

Country of registration and governing law

Terms

Full postal address (not a PO box)

Legal notice, Refund Policy

Contact email and phone number

Terms, Legal notice, Refund Policy

VAT / tax ID, if you have one

Legal notice

Where returns are sent

Refund Policy

Everything else is ready to paste. In Shopify, each text goes in Settings → Policies (Terms of service, Refund policy, Shipping policy) or in a page (Legal notice).

Terms and Conditions

Paste this into Shopify → Settings → Policies → Terms of service. Replace everything in [BRACKETS].

Terms and Conditions

Last updated: [DATE]

1. Who we are

This website, BloomKeep, is operated by [LEGAL NAME OF OWNER OR COMPANY], [FULL POSTAL ADDRESS], [COUNTRY] ("we", "us"). You can reach us at [EMAIL] or [PHONE]. By placing an order you agree to these terms. If you do not agree, please do not use the store.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order.

3. Products and information

We try to show our products as accurately as possible. Colors and finishes may look slightly different on your screen, and each handmade or pressed item can vary slightly. The product is a decorative and craft item for pressing flowers; it is not a toy and is not intended for children under 14 without adult supervision because it contains small parts.

4. Orders and acceptance

When you place an order you make an offer to buy. We accept it when we send you an order confirmation email. We may refuse or cancel an order, for example if an item is unavailable, if there is a pricing or description error, or if we suspect fraud. If we cancel after you paid, we refund you in full.

5. Prices and payment

Prices are shown in the currency selected on the store. For customers in the EU, the UK and other countries where prices must include tax, the displayed price includes VAT or the applicable sales tax. Where it is not included, tax is added at checkout. Payment is processed securely by our payment providers; we do not store your full card details. Discounts and promotions apply only while they are shown on the store.

6. Delivery and customs

Delivery times, countries served and customs rules are described in our Shipping Policy. Risk of loss passes to you when the order is delivered to you. For orders outside the EU, import duties and taxes may be charged by your local customs authority and are the recipient's responsibility.

7. Right of withdrawal and refunds

If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from your order within 14 days after you receive it, without giving a reason. In addition, we offer all customers a 30-day money-back guarantee. How to return an item and how refunds work is set out in our Refund Policy.

8. Legal guarantee and defects

You keep all rights you have under mandatory consumer law in your country, including the legal guarantee for defective goods (for example two years in the EU), consumer guarantees under Australian Consumer Law and the New Zealand Consumer Guarantees Act, and similar rules elsewhere. Nothing in these terms limits those rights. If your item arrives damaged or defective, contact us with a photo and we will repair, replace or refund it.

9. Our liability

We are liable without limit for death or personal injury caused by our negligence, for fraud, and for anything else that cannot be limited by law. Subject to that, we are not liable for indirect or consequential losses, or for loss of profit, and our total liability for an order is limited to the price you paid for it. This does not reduce any right you have as a consumer.

10. Intellectual property

The BloomKeep name, logo, texts, photos and videos on this store belong to us or our licensors. You may not copy or reuse them without our written permission.

11. Your personal data

We handle your personal data as described in our Privacy Policy.

12. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruption, customs delays, extreme weather, strikes or public emergencies.

13. Governing law and disputes

These terms are governed by the laws of [COUNTRY OF REGISTRATION]. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in the courts of that country. Please contact us first at [EMAIL] so we can try to solve the problem directly.

14. Changes

We may update these terms from time to time. The version in force when you place your order applies to that order.

15. Contact

[LEGAL NAME], [FULL POSTAL ADDRESS], [EMAIL], [PHONE]

Terms and Conditions: Shopify version, adjusted

This is the text Shopify generated for you, with five changes: TreeMoments replaced by BloomKeep, the operator line added at the top, prices and risk of loss adjusted for EU and UK customers (sections 4 and 5), the withdrawal right mentioned in section 3, and the governing law filled in (section 22). Use this one or my shorter draft above, not both. Fill every [BRACKET] before saving it in Shopify → Settings → Policies → Terms of service.

Overview

Welcome to BloomKeep! The terms "we", "us" and "our" refer to BloomKeep, operated by [LEGAL NAME OF OWNER OR COMPANY], [FULL POSTAL ADDRESS], [COUNTRY]. BloomKeep operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). BloomKeep is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited, depending on where BloomKeep is located, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our privacy policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other non-waivable statutory rights.

1. Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

2. Our products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase and authorize us and our payment processors to charge your selected payment method for the total amount of your order. BloomKeep reserves the right to accept or decline your order for any reason at its discretion, subject to applicable law. Your order is not accepted until BloomKeep confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as BloomKeep may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we may attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our return and refund policy. If you are a consumer in the European Union or the United Kingdom, you also have a legal right to withdraw from your order within 14 days after you receive it, as explained in our Refund Policy. This does not limit any rights you may have under applicable law. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

4. Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. For customers in the European Union, the United Kingdom and other countries where prices must include tax, the posted price includes VAT or the applicable sales tax. In other cases, and unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms of Service. If there is a conflict between the terms for a promotion and these Terms of Service, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (1) you are authorized to use the payment method you provide, (2) that the information you provide for such payment method is true, correct and complete, (3) charges incurred by you will be honored by the provider of your payment method, and (4) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

5. Shipping and delivery

Except as otherwise stated, we are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. To the fullest extent permitted by applicable law, title and risk of loss pass to you when we transfer products to the carrier. If you are a consumer in the European Union or the United Kingdom, title and risk of loss pass to you when you, or a third party you named (other than the carrier), take physical possession of the products. We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier or customs delays, natural disasters, severe weather, labor disputes, supply shortages, utility or telecommunications outages, cyber incidents, governmental actions, or other similar events. See our shipping policy for more details.

6. Intellectual property

Our Services, including but not limited to all trademarks, brands, text, images, graphics, product reviews, video, and audio are owned by BloomKeep, its affiliates or licensors and are protected by U.S. and foreign trademark, copyright and other intellectual property laws. Similarly, the product listings are managed and owned by BloomKeep. The purchase or delivery of any product does not grant or confer any intellectual property rights, including any patent, copyright, trademark, or other proprietary right, in or to the product, its design, software, or underlying technology. All such rights remain exclusively with BloomKeep or the original rights holder. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms of Service grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of BloomKeep, Shopify or any third party. Unauthorized use of the Services may violate applicable intellectual property or other laws. All rights not expressly granted herein are reserved by BloomKeep. BloomKeep's names, logos, product and service names, designs, and slogans are trademarks of BloomKeep or its affiliates or licensors. You must not use such trademarks without the prior written permission of BloomKeep. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

7. Optional tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

8. Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. We are not liable for any harm or damages related to your access to any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

9. Relationship with Shopify

BloomKeep is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify’s systems to deliver the Services. Section 10 explains how Shopify uses and processes information from these interactions. However, any sales and purchases you make in our Store are made directly with BloomKeep. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and BloomKeep, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with BloomKeep.

10. Privacy policy

Our privacy policy explains how we may collect, use, and disclose certain personal information from your use of the Services. By using the Services, you acknowledge that you have read this privacy policy. Because the Services are hosted by Shopify, as you browse and interact with the Services, Shopify collects, uses, processes, and stores personal information about your access to and use of the Services, including information about your transaction. Shopify may use this information for purposes including but not limited to providing, securing, and improving the Services; processing transactions; and helping prevent fraud on this website and on other websites that are powered by Shopify. Information collected when you visit or use the Services, including information collected automatically about your browsing activity, will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy and Shopify’s privacy policy for more details on how we, Shopify, and our partners use your personal information.

11. Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (1) you own or have all necessary rights to all Feedback; (2) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (3) your Feedback will comply with these Terms of Service. We are and shall be under no obligation (a) to maintain your Feedback in confidence; (b) to pay compensation for your Feedback; or (c) to respond to your Feedback. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

12. Errors, inaccuracies and omissions

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if information is inaccurate, including after an order is submitted. If we cancel an order after payment has been collected, we will issue any refund required by applicable law.

13. Prohibited uses

13.1 You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms of Service; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm BloomKeep, Shopify or users of the Services, or expose them to liability.

13.2 In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

14. Agents

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

14.4 Agents must: (a) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (b) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (i) mimicking human behavior and interaction patterns, or (ii) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (c) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (d) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

15. Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply following any termination: Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver; entire agreement, Assignment, Governing law, Privacy policy, and any other provisions that by their nature should survive termination.

16. Disclaimer of warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY BloomKeep, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

17. Limitation of liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL BloomKeep, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Indemnification

You agree to indemnify, defend and hold harmless BloomKeep, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

19. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other laws that cannot be waived by contract. If any part of these Terms conflicts with those rights, those rights will apply.

20. Waiver; entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

21. Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

22. Governing law

These Terms are governed by the laws of [COUNTRY OF REGISTRATION], without regard to conflict-of-law principles. You and BloomKeep consent to the jurisdiction and venue of the courts located in [COUNTRY OF REGISTRATION], except where prohibited by applicable law. Nothing in this section limits any rights you may have to bring claims in your local courts or rely on mandatory laws that apply in your place of residence.

23. Translations

The Terms of Service may be available in languages other than English. To the extent of any inconsistencies or conflicts between these English Terms of Service and Terms of Service available in another language, the most current English version of the Terms of Service will prevail. Any disputes arising out of these Terms of Service will be resolved in English unless otherwise determined by BloomKeep (acting in its sole discretion) or as required by applicable law.

24. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

25. Electronic communications

By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, in-account notice, or posting on the Services. These communications may relate to your orders, account, purchases, returns, these Terms of Service, or other Services-related matters. You are responsible for keeping your contact information current.

26. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

27. Contact information

Questions about the Terms of Service should be sent to us at joaquinferreroecom@gmail.com.

Our contact information is posted in our contact information policy.

Legal notice (Impressum)

Create a page called "Legal notice" in Shopify (Online Store → Pages) and paste this text. The page must be linked from the menu so it is reachable in two clicks from every page. Name and address must be the real owner of the business: they are mandatory in Germany and Austria, and a wrong or missing name can lead to fines or warning letters.

Legal notice

Provider of this website

[LEGAL NAME OF OWNER OR COMPANY] [LEGAL FORM, if a company, e.g. LLC, GmbH, S.L.] [STREET AND NUMBER] [POSTAL CODE AND CITY] [COUNTRY]

Represented by

[FULL NAME OF OWNER OR MANAGING DIRECTOR]

Contact

Email: [EMAIL] Phone: [PHONE NUMBER, with country code]

Registration and tax information

Commercial register and number: [REGISTER AND NUMBER, or delete if not registered] VAT ID: [VAT NUMBER, or delete if you do not have one]

Content responsibility

We are responsible for the content of this website according to applicable law. We are not responsible for the content of external websites we link to.

Consumer disputes

We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board, unless the law requires it. [DELETE THIS LINE IF YOU PREFER TO PARTICIPATE.]

Product name and trademarks

BloomKeep is the trade name of the store. All texts, photos and videos on this website are our property or used with permission.

Refund Policy

Replace the text in Shopify → Settings → Policies → Refund policy. It keeps your 30-day guarantee and adds the legal withdrawal right that EU and UK customers have. Decide who pays return shipping before publishing: the text below makes the customer pay, which is allowed in the EU and UK if stated clearly.

Refund Policy

Last updated: [DATE]

1. Our 30-day money-back guarantee (all customers)

We want you to love your purchase. If you are not happy, contact us at [EMAIL] within 30 days of receiving your order and we will refund you. To qualify, the product should be unused and in its original packaging.

2. Legal right of withdrawal for customers in the EU and the UK

If you live in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days after you receive it, without giving a reason. You can do this even if you have opened the product. This right is in addition to the guarantee above and does not replace it.

To withdraw, tell us clearly that you want to withdraw. You can use the withdrawal form on this store, email us at [EMAIL], or write to [POSTAL ADDRESS]. You may use the model form below, but you do not have to.

To: [LEGAL NAME], [POSTAL ADDRESS], [EMAIL] I hereby give notice that I withdraw from my contract of sale of the following goods: [product]. Ordered on / received on: [date]. Name: [your name]. Address: [your address]. Order number: [number]. Date: [date]. Signature (only if on paper).

You have sent the notice on time if you send it before the 14 days end.

3. How to return the product

After you contact us, we will give you instructions and the return address. Please send the product back within 14 days after telling us you withdraw (or within 30 days under the guarantee). Return shipping costs are paid by you, unless the product is defective or we sent the wrong item. Please pack the item carefully; you are responsible for any loss in value caused by handling beyond what is needed to check the product.

4. Refunds

We refund the price you paid, including standard delivery costs, within 14 days after we are informed of your withdrawal (EU and UK) or within 5 to 10 business days after approval (guarantee). We can wait until we have received the product, or until you show proof you sent it back, before refunding. We refund to the payment method you used. Extra costs from choosing a delivery more expensive than our standard option are not refunded.

5. Damaged, defective or wrong items

If your order arrives damaged, defective or not what you ordered, contact us right away with a photo. We will send a replacement or refund you, and we pay the return shipping. This is in addition to the legal guarantee you have under your country's consumer law.

6. Customers in other countries

Customers in Canada, the US, Australia, New Zealand and other countries are covered by our 30-day guarantee in section 1, and keep the rights given by mandatory consumer law where they live.

7. Contact

[LEGAL NAME], [POSTAL ADDRESS], [EMAIL], [PHONE]

Shipping Policy

Replace the text in Shopify → Settings → Policies → Shipping policy. The delivery times are the ones already in your product page, so both places say the same thing. Do not publish "free shipping" here unless it is a permanent offer.

Shipping Policy

Last updated: [DATE]

1. Processing time

Orders are processed within 1 to 3 business days after payment. You will receive an email with tracking information as soon as your order ships.

2. Estimated delivery times

The times below include processing and are estimates, not guarantees.

Country

Estimated delivery (business days)

Belgium

8 to 10

United States, Netherlands, New Zealand

9 to 11

Canada, Germany, Austria, Switzerland, United Kingdom

10 to 12

Australia

11 to 13

Ireland, Sweden

12 to 14

Denmark, Norway

17 to 19

Delays can happen because of carrier or customs processing, holidays and peak seasons such as Black Friday and Christmas.

3. Shipping costs

Shipping costs, if any, are shown at checkout before you pay.

4. Customs, duties and taxes

For orders to countries outside the EU, such as the UK, Switzerland, Norway, Canada, Australia and New Zealand, import duties, VAT or other taxes may apply. They are not collected at checkout. They may be charged by your local customs authority or carrier on delivery and are the responsibility of the recipient. They vary by country, and we cannot tell you the amount in advance.

5. Tracking

We send a tracking number by email. Tracking may take a few days to show updates after dispatch.

6. Wrong address, undelivered or lost packages

Please check your address at checkout. We cannot change it after the parcel has shipped. If a package is returned to us because of a wrong address or because it was not collected, we can send it again once the new shipping cost is paid. If your parcel is lost or damaged in transit, contact us at [EMAIL] and we will resend it or refund you.

7. Contact

[EMAIL]

Checklist before publishing

The texts are only valid once the real business details are in and the pages are linked.

  • Fill every [BRACKET] with real data (legal name, address, email, phone, VAT ID if any)
  • Paste Terms of service, Refund policy and Shipping policy in Shopify → Settings → Policies
  • Create the "Legal notice" page and paste the Impressum text
  • Tell me when they are saved: I will link Terms and Legal notice in the main menu and fix the footer links that wrongly point to Contact
  • Replace "TreeMoments" with BloomKeep in the Privacy Policy and set the same legal name there
  • Check the EU withdrawal function ("withdraw from contract here" and "confirm withdrawal") in your Shopify settings or apps before selling to EU customers
  • If you sell to Quebec, get a French version of the store and the terms
  • Have a lawyer review the final texts, especially the Legal notice and the liability clause
  • Remove "today only" and "free shipping today only" wording if the offer is not really limited to one day

Sources

The 14-day withdrawal period, the two-year EU legal guarantee, Australian and New Zealand consumer guarantees and the Quebec French-language requirement are stated from general knowledge and are not from the pages above; a lawyer should confirm them for your case.