Refund policy

Refund Policy

Last updated: November 7, 2026

1. Our 30-day money-back guarantee (all customers)

We want you to love your purchase. If you don’t, we offer a 30-day money-back guarantee. Contact us at joaquinferreroecom@gmail.com within 30 days of receiving your order and we will refund you. To qualify, the product should be unused and in its original packaging.

2. Legal right of withdrawal for customers in the European Union and the United Kingdom

If you live in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days after you receive it, without giving a reason. You can do this even if you have opened the product. This right is in addition to the guarantee above and does not replace it.

To withdraw, tell us clearly that you want to withdraw. You can email us at joaquinferreroecom@gmail.com or write to Joaquín Ferrero, Salvat 1203, S2005 Rosario, Santa Fe, Argentina. You may use this model text, but you do not have to:

“I hereby give notice that I withdraw from my contract of sale of the following goods: [product]. Ordered on / received on: [date]. Name: [your name]. Address: [your address]. Order number: [number]. Date: [date].”

You have sent the notice on time if you send it before the 14 days end.

3. How it works

  • Contact us at joaquinferreroecom@gmail.com within the period that applies to you.
  • We will provide instructions for the return (if needed) and the return address, or process your refund directly.
  • Please send the product back within 14 days after telling us you withdraw (or within 30 days under the guarantee). Return shipping costs are paid by you, unless the product is defective or we sent the wrong item.
  • You are responsible for any loss in value caused by handling beyond what is needed to check the product.

4. Refunds

Refunds are issued to your original payment method within 14 days after we are informed of your withdrawal (EU and UK customers), or within 5 to 10 business days after approval (guarantee). We refund the price you paid, including standard delivery costs. We may wait until we have received the product, or until you show proof that you sent it back, before refunding. Extra costs from choosing a delivery more expensive than our standard option are not refunded.

5. Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us right away with a photo and we will send a replacement or refund at no extra cost, including return shipping. This is in addition to the legal guarantee you have under your country’s consumer law.

6. Customers in other countries

Customers in Canada, the US, Australia, New Zealand and other countries are covered by our 30-day guarantee in section 1, and keep the rights given by mandatory consumer law where they live.

7. Contact

Joaquín Ferrero, Salvat 1203, S2005 Rosario, Santa Fe, Argentina, joaquinferreroecom@gmail.com