Shipping policy
Shipping Policy
Last updated: November 7, 2026
1. Processing time
Orders are processed within 1 to 3 business days after payment. You will receive an email with tracking information as soon as your order ships.
2. Estimated delivery times
The times below include processing and are estimates, not guarantees.
- Belgium: 8 to 10 business days
- United States, Netherlands, New Zealand: 9 to 11 business days
- Canada, Germany, Austria, Switzerland, United Kingdom: 10 to 12 business days
- Australia: 11 to 13 business days
- Ireland, Sweden: 12 to 14 business days
- Denmark, Norway: 17 to 19 business days
Delays can happen because of carrier or customs processing, holidays and peak seasons such as Black Friday and Christmas.
3. Shipping costs
Shipping costs, if any, are shown at checkout before you pay.
4. Customs, duties and taxes
For international orders, customs duties and import taxes are not collected at checkout. These charges, if applicable, may be collected by your local customs authority upon delivery. Any additional fees are the responsibility of the recipient and vary by country.
5. Tracking
We send a tracking number by email. Tracking may take a few days to show updates after dispatch.
6. Wrong address, undelivered or lost packages
Please check your address at checkout. We cannot change it after the parcel has shipped. If a package is returned to us because of a wrong address or because it was not collected, we can send it again once the new shipping cost is paid. If your parcel is lost or damaged in transit, contact us at joaquinferreroecom@gmail.com and we will resend it or refund you.
7. Contact